Privacy Policy

Last updated: 2 September 2026

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At ELISVEN, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit our website, place an order, contact us, create an account, subscribe to marketing communications or otherwise interact with ELISVEN.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

ELISVEN operates this online store and determines how personal information collected through the website is used for the purposes described in this Privacy Policy.

For privacy-related questions or requests, you can contact us at:

ELISVEN
Email: elisven.business@gmail.com

Where required, additional legal business and contact information will be provided in accordance with applicable requirements.

2. Information We May Collect

Depending on how you interact with ELISVEN, we may collect information including:

• Your name.

• Email address.

• Telephone number, where provided.

• Billing and delivery address.

• Order and purchase information.

• Products purchased or added to your cart.

• Account information, where you create an account.

• Communications you send to us.

• Customer support enquiries.

• Reviews or feedback you voluntarily submit.

• Newsletter and marketing preferences.

• Device and browser information.

• IP address.

• General location information derived from your device or IP address.

• Website usage and interaction information.

• Cookie and similar technology information.

Payment information may be collected and processed securely by the payment provider used during checkout. ELISVEN does not generally need to directly store complete payment card details where these are processed by an authorised third-party payment provider.

3. How We Collect Information

We may collect personal information when you:

• Place an order.

• Create an account.

• Contact customer support.

• Submit a contact form.

• Subscribe to our newsletter.

• Submit a product review.

• Use or browse our website.

• Add products to your shopping cart.

• Interact with website features.

• Agree to cookies or similar technologies where consent is required.

Certain technical information may also be collected automatically when you use the website.

4. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders.

• Arrange delivery.

• Provide order confirmations and updates.

• Process payments and refunds.

• Respond to customer enquiries.

• Provide customer support.

• Manage returns, refunds and cancellations.

• Maintain customer accounts.

• Prevent fraud and protect the security of our website.

• Maintain records of transactions.

• Improve our products, website and customer experience.

• Analyse website performance and visitor behaviour where permitted.

• Send marketing communications where you have consented or where otherwise permitted by applicable law.

• Comply with legal, tax, accounting and regulatory requirements.

• Establish, exercise or defend legal claims where necessary.

We do not intend to use personal information for purposes that are incompatible with those explained in this Privacy Policy.

5. Legal Bases for Processing

Where UK data protection law applies, we rely on one or more lawful bases depending on the purpose for which personal information is used.

These may include:

Contract

We may process information where it is necessary to enter into or perform a contract with you.

For example:

• Processing an order.

• Taking payment.

• Delivering products.

• Providing order updates.

• Managing returns or refunds.

Legal Obligation

We may process information where necessary to comply with applicable legal or regulatory requirements.

This may include keeping transaction, accounting or tax records.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include:

• Preventing fraud.

• Protecting website security.

• Improving customer service.

• Understanding how our website performs.

• Managing and improving our operations.

Consent

Where consent is required, we may rely on your consent for activities such as:

• Certain marketing communications.

• Certain analytics technologies.

• Advertising or marketing cookies.

You may withdraw your consent where applicable.

The UK GDPR requires organisations to identify and explain the lawful basis used for processing personal information.

6. Orders and Payments

When you make a purchase, information such as your name, contact details, billing information, delivery address and order information may be processed to complete your transaction.

Payments may be handled by third-party payment providers available through our website.

These providers may process information in accordance with their own privacy policies and legal obligations.

ELISVEN does not sell your payment information.

7. Wix Platform

Our website is hosted using the Wix.com platform.

Wix provides the ecommerce and website infrastructure that enables us to operate our online store.

Information collected through our website may therefore be stored or processed through Wix systems, databases, applications and infrastructure.

Wix may process customer data on behalf of website owners under its applicable data-processing arrangements.

Information processed through Wix may be stored or processed internationally subject to applicable data protection safeguards. Wix operates infrastructure in multiple locations around the world.

For information about Wix's own privacy practices, visitors may refer to Wix's Privacy Policy.

8. Service Providers and Third Parties

We may share personal information where reasonably necessary with service providers that help us operate ELISVEN.

These may include providers involved in:

• Website hosting and ecommerce infrastructure.

• Payment processing.

• Order fulfilment.

• Delivery and logistics.

• Customer support.

• Email communications.

• Analytics.

• Website security.

• Fraud prevention.

• Accounting or legal compliance.

• Marketing and advertising, where applicable and permitted.

We aim to disclose only information reasonably necessary for the relevant service.

Third-party providers may process information according to their own legal obligations and privacy policies.

9. Shipping and Fulfilment

To fulfil an order, relevant information may need to be shared with delivery, logistics or fulfilment partners.

This may include:

• Customer name.

• Delivery address.

• Contact information.

• Order information required for fulfilment.

Such information should only be used as reasonably necessary to fulfil and deliver the order or comply with applicable obligations.

10. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact details to send information about:

• New arrivals.

• Offers.

• Promotions.

• Products.

• ELISVEN news and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional communications relating to an order.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may be used for purposes including:

• Essential website functionality.

• Shopping cart functionality.

• Security.

• Remembering preferences.

• Analytics and performance measurement.

• Marketing and advertising, where enabled.

Where consent is required for non-essential cookies or similar technologies, we aim to provide appropriate choices through our cookie consent tools.

You may be able to manage your preferences through the cookie banner or your browser settings.

We will review the ELISVEN cookie configuration separately to ensure the actual website settings match this Privacy Policy.

Under UK rules, non-essential cookies and similar tracking technologies can require appropriate information and consent.

12. Analytics and Advertising

Where enabled and permitted, ELISVEN may use analytics or advertising technologies to better understand website performance and the effectiveness of marketing.

Such tools may collect information such as:

• Pages visited.

• General interaction with the website.

• Device information.

• Browser information.

• Referring source.

• Approximate location.

• Advertising interaction information.

Where consent is required, these technologies should only be activated in accordance with the visitor's choices.

We may update this Privacy Policy when specific analytics or advertising services used by ELISVEN change.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may vary depending on the type of information.

For example, information relating to transactions may need to be retained for longer periods for accounting, tax, fraud prevention or legal purposes.

Where information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.

14. International Data Transfers

Some of the service providers used to operate our website may process or store information in countries outside the country in which you live.

Where personal information is transferred internationally and data protection laws require safeguards, appropriate mechanisms should be used by the relevant organisations.

Wix itself operates internationally and may process information through infrastructure located in different jurisdictions.

15. Data Security

We take reasonable steps to protect personal information against:

• Unauthorised access.

• Loss.

• Misuse.

• Alteration.

• Disclosure.

• Destruction.

Our website also relies on the security measures provided by Wix and other relevant service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on where you live and which laws apply, you may have rights relating to your personal information.

For individuals protected by UK data protection law, these may include rights to:

• Request access to personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to certain processing.

• Request portability of certain information.

• Withdraw consent where processing is based on consent.

• Raise concerns about how personal information is being handled.

Not every right applies in every situation.

To make a privacy-related request, contact:

elisven.business@gmail.com

We may need to verify your identity before fulfilling certain requests.

17. Complaints

If you have concerns about how ELISVEN handles your personal information, please contact us first so that we can review the matter.

Where UK data protection law applies, you may also have the right to make a complaint to the Information Commissioner's Office (ICO).

Nothing in this Privacy Policy limits any rights you may have to contact an applicable data protection authority.

18. Children's Privacy

Our website is intended for general ecommerce use and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe that information relating to a child has been provided improperly, please contact us.

19. Third-Party Links

Our website may contain links to websites or services operated by third parties.

ELISVEN is not responsible for the privacy practices of independently operated third-party websites.

We recommend reviewing their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website.

• Changes to our services.

• Changes to the technologies we use.

• Changes to legal or regulatory requirements.

The latest version will be available on this page.

The date at the top of the policy indicates when it was last updated.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact:

ELISVEN
Email: elisven.business@gmail.com