Shipping & Returns
Shipping Policy
At ELISVEN, we aim to make your shopping experience as simple and convenient as possible.
Shipping options, costs and estimated delivery times may vary depending on the product, destination and shipping method available for your order. The applicable shipping information will be displayed at checkout whenever available.
Once your order has been dispatched, you may receive tracking information by email where tracking is available.
Please note that estimated delivery times are not guaranteed and may occasionally be affected by circumstances outside our control, such as carrier delays, customs procedures or peak periods.
If you have any questions about your order or delivery, please contact us at elisven.business@gmail.com
Return & Refund Policy
We want you to be happy with your ELISVEN purchase.
If you wish to request a return, please contact us at elisven.business@gmail.com with your order details and the reason for your request.
Items must generally be returned unused, in their original condition and, where applicable, in their original packaging.
If your item arrives damaged, defective or incorrect, please contact us as soon as possible and provide your order details and supporting photos where appropriate so we can review the issue.
Return eligibility, applicable time limits and available remedies may depend on your location and the circumstances of your purchase. Nothing in this policy affects any statutory consumer rights that apply to your order.
Approved refunds will be issued to the original payment method, subject to the applicable payment provider's processing times.