Last updated: 2 September 2026

​

Welcome to ELISVEN. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website, browsing our products or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. About ELISVEN

ELISVEN is an online store offering thoughtfully selected products designed to bring practicality, comfort and convenience to everyday life.

If you have any questions about these Terms, our products or an order, you can contact us at:

Email: elisven.business@gmail.com

2. Using Our Website

You may use the ELISVEN website for lawful personal shopping purposes.

You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, introduce harmful software, engage in fraudulent activity or use the website in any unlawful manner.

We may update, modify, restrict or temporarily suspend parts of the website when reasonably necessary for maintenance, security, operational or technical purposes.

3. Product Information

We aim to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are as accurate as reasonably possible.

However, product colours and appearance may vary slightly depending on lighting, photography, screen settings and device displays.

Dimensions, materials, specifications, features and included accessories may vary between products or product variants where clearly indicated.

Please review the product description, images, specifications and available options carefully before placing your order.

4. Prices

All prices are displayed in the currency shown on the website.

We aim to ensure that pricing information is accurate and clearly presented.

Any applicable delivery charges or other mandatory costs will be shown before you complete your purchase.

If an obvious pricing error is identified before an order is dispatched, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item.

If an order is cancelled after payment has already been received, the applicable amount will be refunded.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance or dispatch the goods, depending on the order and fulfilment process used.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Payment cannot be authorised.

• There is an obvious error in pricing or product information.

• We are unable to deliver to the address provided.

• Fraudulent or suspicious activity is reasonably suspected.

• Circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their own terms, conditions and privacy practices may also apply.

ELISVEN does not directly store complete payment card information where payments are securely processed by third-party payment providers.

7. Shipping and Delivery

ELISVEN currently ships to the destinations made available during checkout.

Shipping availability, delivery charges and estimated delivery times may vary depending on the product, delivery location and fulfilment method.

Where available, estimated delivery information will be provided during the ordering process or through order communications.

Once an order has been dispatched, tracking information may be provided where tracking is available.

Occasionally, delivery delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processes, weather conditions or other logistical disruptions.

If you experience a significant issue with your delivery, please contact our customer support team.

8. Cancellation Rights

Where applicable consumer laws provide a right to cancel an online purchase, customers may exercise that right within the applicable cancellation period.

For many eligible online purchases made by consumers in the United Kingdom, this generally includes a right to notify the seller of cancellation within 14 days after receiving the goods, subject to applicable exclusions.

To request cancellation, please contact ELISVEN with your order details and a clear statement that you wish to cancel your purchase.

Certain types of products or circumstances may be excluded from cancellation rights where permitted by law.

Nothing in these Terms is intended to limit or exclude any statutory rights available to consumers.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Shipping & Returns Policy and applicable consumer protection laws.

If you wish to request a return or refund, please contact us with your order details and the reason for your request.

Eligibility may depend on factors including:

• The type of product.

• The condition of the product.

• The reason for the return.

• The date the goods were received.

• The circumstances of the order.

• Applicable consumer rights.

Products should not be handled beyond what is reasonably necessary to inspect their nature, characteristics and functionality.

Faulty, damaged, incorrectly supplied or otherwise non-conforming products may be subject to additional consumer protections.

Nothing in our Returns Policy or these Terms affects any statutory rights you may have.

10. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve stock.

We may modify, replace or discontinue products where reasonably necessary.

If a product becomes unavailable after your order has been placed, we will contact you and, where appropriate, arrange a refund or another solution agreed with you.

11. Promotions and Discount Codes

From time to time, ELISVEN may offer promotional discounts, special offers or discount codes.

Promotions may be subject to additional terms and conditions.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Offers may have expiry dates.

• Offers may apply only to selected products or minimum order values.

• Multiple promotional offers may not be combined.

• Discount codes must be entered correctly before completing checkout.

We may refuse or withdraw a promotional offer where it has expired, been used improperly or does not meet its stated conditions.

12. Intellectual Property

The ELISVEN name, branding, website design, original written content, graphics and other original materials displayed on this website may be protected by intellectual property rights.

You may not reproduce, distribute, modify, commercially exploit or use protected ELISVEN content without appropriate permission, except where permitted by law.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

13. Reviews and User Content

Customers may have the opportunity to submit reviews, comments or other content.

By submitting content, you confirm that it:

• Reflects your genuine experience where presented as a customer review.

• Does not contain unlawful, abusive, defamatory or misleading material.

• Does not infringe the rights of another person or organisation.

• Does not contain malicious software, spam or fraudulent content.

ELISVEN may moderate, refuse or remove content where reasonably necessary to maintain the integrity, safety and usefulness of the website.

We do not intend to knowingly present misleading or fabricated content as genuine customer feedback.

14. Website Availability

We aim to keep our website accessible and functioning correctly, but uninterrupted or error-free access cannot be guaranteed.

We may occasionally perform maintenance, updates or technical changes.

We are not responsible for temporary interruptions caused by circumstances outside our reasonable control.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to restrict statutory consumer rights or remedies.

To the extent permitted by applicable law, ELISVEN is not responsible for losses that were not reasonably foreseeable when a contract was formed or losses caused by circumstances outside our reasonable control.

Products must be used appropriately and in accordance with any instructions, safety information or limitations provided with the product or displayed on the relevant product page.

16. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored and shared when you interact with ELISVEN, place an order, contact us or use our website.

Our use of cookies and similar technologies is also explained through our applicable privacy and cookie information.

17. Third-Party Services

Our website may rely on third-party services for functions such as payments, shipping, analytics, communication and other ecommerce operations.

We are not responsible for websites or services operated independently by third parties, although their services may be integrated into our website.

Where relevant, your use of those services may also be subject to their own terms and privacy policies.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

The latest version will be made available on this page together with the date of the most recent update.

Changes to these Terms will not unfairly remove rights that already apply to an existing order.

19. Governing Law

These Terms and any contract formed through this website are governed by the laws applicable to the transaction and the consumer's statutory rights.

Nothing in these Terms affects any mandatory rights or protections available to consumers under applicable law.

20. Contact Us

If you have any questions about these Terms, your order or the ELISVEN website, please contact us:

ELISVEN
Email: elisven.business@gmail.com

We aim to respond to customer enquiries as soon as reasonably possible.